Refund policy
Last updated: August 18, 2026
We want you to feel confident ordering from Urbané. This policy explains how returns, replacements, and refunds work for purchases made at urbaneluxe.com.
30-day return window
You may request a return within 30 days after your order is delivered. To be eligible, the item must be unused, clean, in the condition you received it, and in its original packaging. Please keep your order confirmation or other proof of purchase.
To start a return, email urbane.luxe.home@gmail.com with your order number and the reason for the return. Do not mail an item back before receiving return authorization. The correct return location can vary by order, so we will provide the authorized return address and instructions by email. Returns sent to the store contact address, the supplier, or any other address without authorization might not be accepted.
Return shipping
- Damaged, defective, or incorrect items: Urbané will cover reasonable return shipping or provide another resolution at no cost to you.
- Change-of-mind, compatibility, or fit returns: You are responsible for return shipping. Any return-label cost will be disclosed before you confirm the return and may be deducted from the refund if you choose to use our label.
Original shipping charges are not refundable unless the item was damaged, defective, incorrect, or otherwise required by law.
Damage or order problems
Inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, contact us within 7 days of delivery and include your order number plus clear photos of the item and packaging. We will review the issue and offer an appropriate replacement, refund, or other resolution.
Non-returnable items
We cannot accept returns of gift cards or items that have been altered, misused, or returned in a condition that cannot be safely resold. This does not limit any rights you may have for damaged, defective, or incorrectly supplied goods.
Exchanges
We do not process direct exchanges. The quickest option is to return the eligible item and place a new order after the return is approved.
Cancellations
Contact us as soon as possible if you need to cancel or change an order. We will try to help, but we cannot guarantee changes after fulfillment has started.
Refunds
We will email you after we receive and inspect your return. If approved, we will issue the refund to your original payment method within 5 business days. Your bank or card issuer can take additional time—commonly up to 10 business days—to post the credit.
If more than 15 business days have passed since we approved your refund, contact urbane.luxe.home@gmail.com.
Questions
Email urbane.luxe.home@gmail.com. Typical response time is 1–2 business days.