Shipping policy

Last updated: August 18, 2026

This policy applies to orders placed through urbaneluxe.com. Available shipping destinations, services, and charges are shown at checkout before payment.

Fulfillment partners

Some orders are fulfilled and shipped by third-party logistics or supplier partners. A package may therefore ship from a location different from Urbané’s business address. Urbané remains your point of contact for order support, returns, complaints, and claims.

Processing time

Orders are normally processed within 1–2 business days, excluding weekends and U.S. holidays. Orders placed after fulfillment has started might not be eligible for cancellation or address changes.

Delivery estimates

Delivery dates shown on the product page, at checkout, or in your confirmation are estimates rather than guarantees. Most U.S. standard-shipping orders arrive within 3–7 business days after processing. Express options, when available, are shown at checkout.

International delivery times vary by destination, carrier, and customs processing. Available international destinations are limited to the countries offered at checkout.

Shipping charges, duties, and taxes

Shipping charges are calculated and displayed at checkout. For international orders, customs duties, import taxes, brokerage charges, or similar fees may be collected by the destination country or carrier and are the customer's responsibility unless checkout states otherwise.

Tracking

When tracking is available, we will send it to the email address used at checkout. Tracking can take up to 48 hours after shipment to show its first carrier scan.

Address changes

Review your address carefully before submitting the order. Email urbane.luxe.home@gmail.com immediately if a correction is needed. We will try to help, but we cannot guarantee an address change after fulfillment begins. Additional shipping charges caused by an incorrect or incomplete address may be the customer's responsibility.

Delays and cancellations

Carrier disruptions, severe weather, customs, holidays, and other events outside our control can delay delivery. If we learn that we cannot ship within the time stated when you ordered, we will notify you, provide a revised estimate, and give you the option to accept the delay or cancel the unshipped order for a full refund.

Lost, damaged, or incorrect deliveries

If tracking shows a package as delivered but you cannot locate it, check the delivery area, household members, neighbors, and the carrier first. Then contact us promptly. For a damaged, defective, missing, or incorrect item, email us within 7 days of delivery with your order number and clear photos when applicable.

Contact

Email urbane.luxe.home@gmail.com. Typical response time is 1–2 business days.